Question 1

How are prices calculated?

Accepted Answer

Our prices are derived directly from the LBMA spot and converted to euro at a live FX rate. The buy price is spot minus a public margin; the sell price is spot plus a public margin. Margins are visible on the prices page.

Question 2

How do I sell my gold to GoldFenix?

Accepted Answer

Book a slot at our Lahti office or ship the items via insured delivery. We weigh and test the pieces in the customer's presence and make an offer at the day's price.

Question 3

Which metals do you buy and sell?

Accepted Answer

Gold, silver, platinum and palladium — as investment bars and coins. We also buy used jewellery and scrap gold based on purity.

Question 4

How quickly do I get paid?

Accepted Answer

Cash on the spot at the office for amounts under €1,000. Larger amounts are paid by bank transfer on the same banking day.

Question 5

Is pricing the same for individuals and businesses?

Accepted Answer

Yes. We apply the same transparent margin to everyone. For transactions above €10,000 we negotiate case by case.

Question 6

How do I know the price is right?

Accepted Answer

Our prices are shown publicly in real time and based on the LBMA spot. You can always compare them with e.g. Tavex and Kaplan.